Verizon Call Center in Wilmington closes after employee tests positive for COVID-19

Verizon Call Center in Wilmington closes after employee tests positive for COVID-19
Image shows the Verizon Wireless Call Center. (Source: WECT)

WILMINGTON, N.C. (WECT) - The Verizon Center at 3601 Converse Dr. In Wilmington is closed after an employee at the telecommunications company tested positive for COVID-19, according to Verizon officials.

“We can confirm that an individual who works at a Verizon facility in Wilmington has tested positive for the coronavirus,” says Kate Jay, South Area Communications Manager for Verizon. “We immediately closed the facility for deep cleaning, notified any individuals that were in close contact and continued to serve our customers by routing calls to other call centers as well as to our home based agents who are able to answer calls from their homes. In order to increase social distancing to flatten the curve of the pandemic, we’re working to ensure more of our call center reps have work from home capabilities.”

Company officials confirmed Saturday that the building will remain closed until further notice. Employees were told in a text alert: “During this period there will be no disruption to your compensation and benefits. If you’re already working from home, continue to do so.”

There is no indication whether the Verizon employee is one of the now four confirmed cases of the coronavirus in New Hanover County.

Verizon stores are not affected.

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