Duke Energy waives late fees to help customers during pandemic

Duke Energy waives late fees to help customers during pandemic
Duke Energy says it will suspend all late fees related to a customer's inability to pay bills during the coronavirus outbreak. (Source: Pexels user Kelly Lacy)

WILMINGTON, N.C. (WECT) - Duke Energy and Piedmont Natural Gas will now waive customers’ late penalties.

The announcement comes after the company said it would suspend service disconnections last week in an effort to ease financial costs during the coronavirus pandemic.

Starting March 21, all late fees and fees on returned payments will be waived.

It will be in effect until the national state of emergency is lifted.

"This is an unprecedented crisis that requires an unprecedented response,” said Duke Energy president and CEO Lynn Good.

“Our goal is to continue providing reliable service while helping our most vulnerable customers during this extraordinary time,” she continued.

The Duke Energy Foundation will also donate $1.3 million to hunger relief programs, which includes providing meals to families impacted by school closures.

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