Retailers ready for post-Christmas returns and shopping rush

Updated: Dec. 27, 2018 at 7:46 AM EST
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MYRTLE BEACH, SC (WMBF) - Now that Christmas is over, some may be wondering what to do with presents you may not need or just don’t want. The National Retail Federation says 17 percent of holiday purchases will be returned, that comes to well over $90 billion of merchandise.

The survey also shows around 50 percent of American consumers plan to do some shopping between now and the new year. The United Parcel Service expects to send packages back this month at a rate of around 1 million per day. In anticipation for the after-Christmas rush, store team leader at Target on Highway 544, Danielle Flores, said they opened their doors an hour earlier, and made sure all hands were on deck for the crowds in the morning.

Retailers say it's not just returns that will bring people out to the stores after Christmas.

“We have a ton of sales going on. What we see a lot of after Christmas in addition to people just buying Christmas clearance, is them using the gift cards that they got as gifts. So, there’s tons of deals throughout the store that they can use those on. You know this week and beyond, we see a lot of people shopping in electronics you know trying to spend those gift cards that they got for Christmas,” said Flores.

General manager at Bass Pro Shops, Chris Baker, says he expects the busy shopping season to go into this weekend and the new year. Many stores now have post-Christmas sales and many shoppers are also using those gift cards they received as gifts.

Having a receipt makes returning a gift a pretty smooth process. But as we know, that’s not always the case. That’s why Baker says you can still bring in items without a receipt for store credit, but make sure the original packaging is still intact. Also, don’t forget to bring your I.D. with you. It’s also a good idea to pay attention to the store’s return policy so you know how many days you have to return that item. The sooner you bring the unwanted gift back, the better.

“We like to see them within the last 30 days, but outside of that we try to air on the judgement of our customer and make sure they’re taken care of at that point,” said Baker.

If you’re unsure about the return policy on your gifts, most retailers have their return policy on their websites.

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