My Turn, Your Turn: Water Utility

By Gary McNair - bio|email
Posted by Debra Worley - email

WILMINGTON, NC (WECT) - It's been my experience that change, almost any change, requires a certain adjustment period - some time to work out the kinks.

Well don't you think the consolidated water company has had enough time to get their act together?

When New Hanover County and the City of Wilmington merged their utility services, I think we all expected a few growing pains, but this has become one big pain.  Customers are not getting their bills on time.  And when they finally do, we keep hearing complaints.

Our news department has looked into this on a number of occasions.  And they keep getting a similar response.  Something like: "....oh, we'll have it fixed soon."

Too many weeks have come and gone for that excuse to continue to hold water.  How about it's free until it's fixed?  That might get some solutions flowing.

That's my turn.  Now it's your turn.  To comment on this segment, or anything else, email me at

Viewer Response:

I am one of the frustrated customers who has not received a water bill in months.  What has surprised me even more than the incompetence of not be able to run a billing department, is the increase in fees and the structure that has been set up.  I have attached a coy of my bill that just came in the mail in which you are welcome to make public.  The more water I use the more expensive it is.  We are a family of two and we each take a normal number of showers and wash our two dogs 1 time per month.  We also have a sprinkler system and use it when necessary to keep our yard alive.  My bill has been consistently 135/month in the hot summer months and around 30/month in the winter months.  It looks as a though I am going to pay a 100% increase with the switch to this new company.  I am not sure what we can do as citizens to combat this since water is a basic necessity, but we can at least voice our opinion.  Thank you for the opportunity to bring this out in the open.

By the way, our yard is about 7000 SqFt.  I feel sorry for the people that have big yards.



I think the people know the average amount of what their water bill is each month and they should be writing a check for that amount and sending it in.  Just because you do not get a bill in the mail doesnt mean you do not owe anything.  When things get straightened out anything overpaid should be left as a credit on their account and anything underpaid should be written off.

Thats what I think.
Jamie from Leland, NC