Broken promises: Residents claim D.R. Horton won't fix their lists of home issues

Signs advising potential buyers to contact homeowners for their "real experience" line the streets at Bass Lake in Wilmington. (Source: WECT)
Signs advising potential buyers to contact homeowners for their "real experience" line the streets at Bass Lake in Wilmington. (Source: WECT)

WILMINGTON, NC (WECT) - Signs warning buyer beware line the streets at the Bass Lake subdivision in Wilmington. Residents want potential buyers to be cautious when dealing with the home builder, D.R. Horton.

"The only way to get D.R. Horton's attention is by trying to make some waves," Brett Keeler said. "Hopefully they will take more pride in their quality of work and their follow through on warranty issues in a prompt amount of time."

D.R. Horton told Keeler they were committed to fixing 14 issues he found on his first home tour before closing on the house. They did not complete them before Keeler moved in and then promised to fix them within 30 days. It's been nearly 75 days and Keeler said several issues still remain.

"Been over two months there still hasn't been a plan of action on how they are going to rectify it or if they are of if they are not," Keeler said. "We are in limbo."

Keeler said he's uncertain if problems like paint on the floor will ever be fixed. Small issues but frustrating ones just the same. "We see em everyday, when we sweep our floor or when we vacuum our floor and it looks just as dirty after we are finished doing that," said Keeler.

Down the street, Michelle Martin has the same warning sign in her front yard. Cracked cabinets and a creaky stair have continued to give her headaches with no remedies in sight. "We were all told it would be finished within 30 days after moving in," said Martin. That was in February -- of last year.

"When it comes to safety and hazardous for your children you want it to be corrected and fixed to me it's a number one priority," said Martin.

Both Martin and Keeler fear D.R. Horton's priorities have shifted to the newest residents, ready to move in to the sold homes on their street.

"We are never going to be the priority because those thirteen homeowners that are being assured that their issues are going to be taken care of so they can close, they may not be," said Keeler.

The D.R. Horton staff on location told WECT's Connor DelPrete they would not be able to comment. We've reached out to the Wilmington branch and corporate office but have not heard back.

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