NEW HANOVER COUNTY, NC (WECT) - Initially, Wilmington insurance broker Alex Mercer had trouble getting his clients with the Mercer Insurance Group registered for Obamacare during the rollout period.
Months later, Mercer said he and his clients are still running into problems with the healthcare service.
The broker said he has personally had between 25 and 30 unsatisfied Obamacare customers.
Mercer said the main issue is with the payment process and said that he's had multiple clients try to pay their bill only to be dropped from coverage.
"It kind of defeats the whole purpose of what the law was about of helping those that need financial assistance to get their healthcare insurance. They're simply getting hung in the wind a little bit after it's dropped," said Mercer.
One of Mercer's frustrated clients is Jenna Davis. Davis said she is a full-time student and works part time so she wanted health insurance coverage from Obamacare.
Davis said she started getting multiple letters and conflicting billing statements in the mail. She said she called Blue Cross Blue Shield and told them she wanted to pay her full bill. After making the payment, she said she was still dropped from the coverage.
"I was very upset- very frustrated. I felt slightly cheated, like they were purposely trying to do something to keep me from having insurance. That's really how I felt," said Davis.
Mercer said that Blue Cross Blue Shield needs to do a better job of educating and corresponding with their consumers across the state.
He elaborated that he has been making calls to try and get these corrected and make sure all of his clients are insured.
Davis said she has filed an appeal with Blue Cross Blue Cross Blue Shield and healthcare.gov.