La Vergne couple says they were scammed by home security company
LA VERGNE, TN (WSMV) -
A local law enforcement officer thought it was a risk-free three days, but an alarm company took money out of his account sooner than he expected.
This is just the latest in a string of complaints about a home alarm company that has salesmen canvassing the Midstate.
Will Cothron, of La Vergne, has a keen nose for crime because he's been in law enforcement for 10 years.
"Something kind of felt fishy after it was all said and done," Cothron said.
He says he took what he thought were all the necessary precautions when, what he calls a slick-talking security alarm salesman showed up at his door.
"That was my first mistake was opening the door," he said.
Cothron ended up agreeing to a deal with AMP Security, a Guardian authorized dealer, for a free alarm system and free install.
He said he was told an installer would be there within two days, but 30 minutes after the contract was signed, an installer was knocking on his door.
"They come talking smooth to you, and I don't usually fall for scams, but they got me," he said.
Customers have a three-day cooling-off period to cancel their contracts.
The Cothrons were able to cancel theirs on the third day and nearly the final hour.
They said they understood they would not owe any money until they decided to keep the system or not, but minutes after the install, $154.99 was debited from their account.
The system was removed.
"The contract shows nothing is to be paid until after the promo period, but you take it out 10 minutes after you leave the house," said Amanda Cothron.
AMP Security officials said they are not a fly-by-night company, and they try to be good members of the community.
A company representative said the Cothrons' contract was canceled within the trial period and a refund has been processed, so the money should be in his account soon.
The AMP representative also said the company has no problem canceling contracts within that three-day period and have even extended that up to a month for some elderly customers.
Deceptive sales practices were one of the topics of discussion at the ESX, a home alarm security conference in Nashville this week. The Attorney General's Office is involved making sure companies are truthful to customers or they will pay the price.
La Vergne city leaders said the salesmen all applied for a permit to be able to solicit in the city and all passed a background check.
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