Scammers ask for customer info, claim to be calling from Duke En - WECT, weather & sports Wilmington, NC

Scammers ask for customer info, claim to be calling from Duke Energy

BRUNSWICK COUNTY, NC (WECT) - The Brunswick County Sheriff's Office along with Duke Energy are warning residents about a scam making its way through our area once again.

On its website, Duke Energy says customers are being scammed out of money by individuals or companies claiming to represent the utility company.

The Brunswick County Sheriff's Office says one of the numbers connected to the scam is 1-800-658-0659. According to Duke Energy, some customers have reported phone calls from individuals identifying themselves as Duke Energy employees or a third-party representative of Duke Energy.

The utility says in some cases, the customer's caller identification displayed Duke Energy's name or phone number for the scammer.

The caller then reportedly tries to get customer account or personal information by threatening immediate service disconnection, usually within an hour, if payment is not made with a prepaid debit card immediately.

Duke Energy says customers with delinquent accounts receive multiple notifications over the course of several weeks prior to disconnection, never just a single notification one hour before.

If you think you may have been scammed, you are asked to contact local law enforcement of Duke Energy directly at 1-800-777-9898.

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