Mistakes happen. We all make them and most times we benefit from the learning process. For me, observing how people handle their mistakes, tells me a lot about their character.
I have reason to be disappointed this week by some of our state's leaders. They failed to take ownership of their mistake.
Nearly 50,000 families in North Carolina received incorrect Medicaid cards this month. They were intended for other children and the cards contained personal information. It's a big error and the state is working to fix it. But the way they responded initially is inexcusable.
Our newsroom got word of the mix-up last Friday when it heard from a parent and called DHHS in Raleigh. None of our reporter's calls were returned.
However, 20 minutes after 5:00 they finally broke their silence. They sent out a news release warning people about the error. They said they're there to help and to call their customer care center if you have questions.
The problem is the state closed the customer care line for the whole weekend just moments before sending out the alert. That's just wrong on their part.
There are a lot of great public employees out there working hard to make our communities better and this shouldn't affect them. But when you hear someone grumble about the government, it's stuff like this that fuels the discontent.
That's my turn. Now it's your turn. To comment on this segment, or anything else, email me at firstname.lastname@example.org.
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