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Canadian company under fire for botched Healthcare.gov

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The Affordable Care Act is considered a key piece of American legislation but a Canadian company is at the heart of the disastrous rollout online.

Since day one, HealthCare.gov has seen problems and glitches. It was determined the root of the problem was with software code and basic design flaws created by a subcontractor of CGI Group Inc.

Congressional leaders in both parties are calling for more accountability for those problematic errors millions are experiencing while trying to use the website.

"It's a global group, primarily Canadian, based in Canada," Democratic Congressman Raul Grijalva said.

The Department of Health and Human Services awarded CGI the contract to build HealthCare.gov at a cost to the taxpayer of $94 million.

The overall cost of the website could reach over $300 million.

CGI beat out three other contractors for the job including IBM according to Grijalva.

"Sometimes going with the lower bidder, you get what you pay for," Grijalva said.

To say the rollout of the health care marketplace has been an embarrassment would be an understatement. Obamacare critics are calling for resignations, someone to be fired and a "refund" from CGI for its sloppy work on the site.

CGI officials suggested the Obama administration share some of the blame for the gaffe because it claims there was insufficient testing and numerous government changes just before its deadline of Oct. 1.

"It is a very complicated brand new system and I think that we know that it does not work," HHS Secretary Kathleen Sebelius said.

Sebelius oversees the site's operation and on a recent visit to Arizona, she said the site is expected to be running smoothly by the end of November.

"At the end of the day, when this system is up and running the way it should, I think you'll find the President's going to hold people accountable," Grijalva said.

Another contractor, QSSI is now in charge of fixing the problems with the site by that November deadline.

For more on this story and other stories around Arizona from this author, follow Shawn Kline on Facebook and Twitter.

Copyright 2013 CBS 5 (KPHO Broadcasting Corporation). All rights reserved. TheAssociated Press contributed to this report.

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