One of the things I recall from the 2012 North Carolina political campaigns is that then candidate, and now Governor, Pat McCroy promised to make changes for the better at the Department of Motor Vehicles.
His frustrations with the DMV came from a personal experience he had while renewing his driver's license in 2011. He thought the poor customer service and long waiting times were deplorable. It just didn't make sense to him that the folks paying for this had come to expect a trip to the DMV would automatically be a frustrating experience.
Well, I had a personal experience of my own recently. I was also facing a license renewal and had put off the expected misery long enough. So, I made my way down to the DMV. And guess what? The people were pleasant. The wait was minimal. And I even noticed that they had extended their hours to serve us better. I had to pinch myself to make sure I wasn't dreaming.
Alas, campaign promises can come true. And now I'm wondering what's next.
That's my turn. Now it's your turn. To comment on this segment, or anything else, email me at firstname.lastname@example.org.
Emailed comments from viewers:
Same goes for vehicle inspections. Service stations rip people off everyday ! Everybody waits til the last min,or just says forget it. Ill take my chances! I would check my vehicle from top to bottom and they still would find something wrong with my vehicle. Fast Eddies in Shallotte said my headlights were not bright enough and they could fix it for $50.00. I said I would do it myself. Cleaned them and came back and it still wasn't good enough! Had to buy new headlamps for over $100.00. What a rip off! That needs to change!!!
Too bad this does not extend to waiting in the voting lines. Promises do not include the ability to vote and allowing staying in line to vote.
Last fall we moved down here from Chicago. If you want to encounter DM V horror, just try to register your car or get your license in the Chicago area. Our waits in the Shallotte DMV office were minimal and the people were very friendly. So much better than Chicago! The only negative aspect was the look on my wife's face after she failed the written test.
My experience was similar. I think I got the most pleasant examiner in NH County. She was patient and empathetic. The wait was reasonable.
Pat McCrory has been wonderful. Do you realize the estate tax is gone!
The DMV had already been making strides in better customer service because I had the same positive experience last year before McCrory was even elected so giving him credit is an undeserved accolade.
You shouldn't let your one visit to the DMV fool
you into thinking that experience is repeated in all other NC DMV offices;
any more then the Governor should not let his one bad experience at a DMV
office is representative of all DMV offices in the state.
It seems to me that you both are drawing conclusions based on an insufficient sampling. You may be right, but I wouldn't bet on it.
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