WILMINGTON, NC (WECT) – New Hanover Regional Medical Center received relatively high marks in new Consumer Reports rankings that measure how patients fare during and after surgery.
The hospital was awarded a safety score of 62 out of 100. More than half of the rated hospitals received a score below 50.
New Hanover's score was the tenth highest in North Carolina, although only 47 of the state's hospitals received a score due to lack of data.
The score is a composite of several key measures of hospital safety, including patient experience, readmissions, scanning, infections and complications.
The other hospitals in our region did not receive safety scores.
New Hanover was awarded high marks for avoiding bloodstream infections and for the appropriate use of abdominal and chest scanning.
The hospital's lowest score was for communicating drug information. 83% of patients said that staff always or usually explained about new medications, according to Consumer Reports.
New Hanover ranked higher than some larger, teaching hospitals in the state including Duke and UNC.
NHRMC released the following statement: "We are proud of the work the team at New Hanover Regional Medical Center has done to advance surgical care for our patients. Continuous quality improvement is part of our culture, we are always looking for ways to provide the highest level of patient care possible. There are many organizations who monitor quality in healthcare and this is one of those organizations. We are proud of this recognition and even more proud of the teams across the organization who are committed to high quality patient care."
The nation's highest rated hospital, Billings Clinic in Montana, received a score of 72.
Consumer Reports used billing claims that hospitals submitted to Medicare for patients 65 and older from 2009 through 2011. The data covers 2,463 hospitals in all 50 states plus Washington, D.C., and Puerto Rico.
The complete report is available in the September issue of Consumer Reports.
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