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Medicaid claims: where providers can find solidarity and solutions

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An estimated 275 medical providers have filed a complaint to the NCMS trouble log. An estimated 275 medical providers have filed a complaint to the NCMS trouble log.

RALEIGH, NC (WECT) – The North Carolina Medical Society has been following the bumps and bugs of the state's new system for processing Medicaid claims since it first launched. It's a problem we first exposed in a report on Tuesday.

According to Elaine Stone, Director of Communication and Marketing for NCMS, the professional organization started a "trouble log" for practices and providers to consult anytime they encounter a problem with NC Tracks,.

She said the society created the log to help heath care professionals share their problems with the system to see if there were any similarities. Roughly 275 professionals have submitted complaints to the log, which is a big number for the society.

"We've had probably more complaints than we've ever seen on any one item in the past," said Stone

The complaints are not going unnoticed, according to Stone. She said the society has taken a few common issues to high-ranking staff with the NC Tracks support center and received solutions to share with the trouble log.

"We've been pretty successful in helping a lot of practices," she said.

Stone estimates the organization has resolved issues for two dozen practices. It's enough to make the Department of Health and Human Services to take notice.

"Early on, DHHS contacted us to thank us for helping them out in this area," said Stone.

The trouble log is not a replacement for the NC Tracks support center, but Stone said the helpful message center will stick around as long as it's needed.

"I think a lot of our members and other providers who have contacted us have been happy that we're able to go to bat for them," she said.

A call to the Department of Health and Human Services has not been returned at the time of this report.

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