On Thursday, FirstEnergy Corp. introduced two new, convenient technologies that make it easier for customers of its 10 utility companies in Ohio, Pennsylvania, New Jersey, West Virginia and Maryland to obtain important information about their electric service on their computer or mobile device.
Customers can now subscribe to receive alert notifications via e-mail or text message that contain information about bills, weather conditions that may impact electrical service, or updates on reported outages. Customers can also use text messaging to report outages, request updates on restoration efforts, and make other inquiries about their electric accounts.
"Our new alerts and text messaging services provide customers with a simple and convenient way to receive the most current information related to their electric service, right in their inbox or on their mobile devices," said Ronald Green, vice president of customer service. "These tools are part of FirstEnergy's ongoing effort to enhance service to our utility customers, including making it easier to get bills electronically and report power outages."
The alert and text messaging services are the latest additions to the suite of mobile technology recently introduced for customers. Earlier this year, the company launched smart phone apps for Apple, iPhone, and Android devices, as well as a mobile website that is accessible by using a smart phone.
The alert service allows customers to sign up for automated e-mail or text message notifications on topics including:
-Restoration updates during extended power outages
-Notifications of scheduled power outages
-Severe weather alerts in advance of storms
-Billing reminders, including alerts when a new bill is available, a payment is due, a payment has been posted, or no payment has been received
-Reminder of scheduled meter reading date
Alert preferences can be updated at any time.
The alert and text message services are provided free of charge to FirstEnergy utility customers; however, mobile carriers may charge customers to send and receive text messages or utilize data services. Customers should contact their carrier for more details about message and data rates.
For more information on how to sign up, visit www.firstenergycorp.com/connect or text "REG" to LIGHTS. Additional sign-up instructions, a guide to texting codes plus terms and conditions can be found online.
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