Upgrades to the 911 call center means faster service

Posted by Debra Worley - email

NEW HANOVER COUNTY, NC (WECT) - 911 operators receive more than 500 calls a day.

They are there to receive emergency calls from citizens and to communicate their needs to the proper emergency response agencies.

With the help of some new technology, the operators will be able to get help to citizens more quickly.

For the first time in nearly three years, emergency workers have installed a new phone center.  Calls will only ring one time before a 911 operator answers, which could help save lives.

"That first ring may be the only chance that they actually get to talk to us if it's a life or death situation or the caller is having difficulty breathing," said communications manager Debora Cottle. "We need to answer on the first ring."

Emergency workers also say they are creating a system where residents can text their emergencies to 911.

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