Water flows despite threats from CFPUA

Reported by Max Winitz - bio|email
Posted by Debra Worley - email

WILMINGTON, NC (WECT) - Despite threats to cut off delinquent customers, the water is still flowing from the Cape Fear Public Utility Authority.

Earlier this week WECT reported the authority would begin shutting off water to extremely delinquent customers who did not settle their bills by Tuesday afternoon.  Extremely delinquent by definition means you haven't paid your bill in 90 days or more and you owe more than $350.

Thousands of people who were behind in their bills have set up payment plans, so the authority has not cut off any accounts.

"We had about 2,600 calls yesterday," said Carey Ricks with CFPUA.  "The folks are working very aggressively downstairs to return calls and set-up payment plans.  Those numbers are quickly diminishing."

But, there are still customers who can't afford to pay their bill, like Wilmington resident Helen Stubbs.

"There's nothing I can do," said Stubbs after receiving a bill for $800.  "I don't have the income to get it turned back on."

Stubbs said she didn't have running water as a child so her family would wait until it would rain to bath.  She hopes that when won't have to do that again anytime soon.  She has set up a payment plan with the authority.

Customers who haven't set up a plan could lose their water in the next couple of weeks.

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