Wilm. woman apologizes to 911 operator

Reported by Laura Sinacori - bio|email
Posted by Debra Worley - email

WILMINGTON, NC (WECT) - A Wilmington woman who drove her car into a pond along Darlington Avenue has apologized to a 911 operator.

Avella Ballard drove into an overflowing pond during Monday night's storms with her 1-year-old granddaughter in the backseat.

Avella said she called 911 for help while she was in the water, but said they didn't provide any assistance.

"I told them I was in the car," said Avella.  "The car was going under the water. I had a baby in the car. She told me there was nothing they could do. She asked me if I could get out of the car. I tried to open the car door and it wouldn't open."

After reviewing the call, she said the operator said there's nothing they could do for her car.

"On the tape she did say there's nothing I can do for your car, she didn't say there was nothing she could do for me," said Avella.  "But that night I guess in the panic and the rush I didn't hear the 'car', but I could barely hear it when I listened to it, but she did say nothing I can do for the car."

Avella and her granddaughter were able to get to safety after residents and family members jumped into the pond to save them.

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