RALEIGH, NC (WECT) - A Petsmart in New Hanover County and a Dollar General in Pender County were each required to pay fines for excessive price-scanning errors.
According to a news release from the state Department of Agriculture and Consumer Services, the Dollar General on US 117 in Burgaw paid $7,210 in penalties and needs to be inspected again. The first inspection in February found an error rate of 6 percent based on three overcharges in a 50-item lot.
Subsequent inspections found the following errors:
- Seven overcharges in a 300-item lot for an error rate of 2.33 percent
- Sixteen overcharges in a 300-item lot for an error rate of 5.33 percent
- Nine overcharges in a 300-item lot for an error rate of 3 percent
- Fifteen overcharges in a 300-item lot for an error rate of 5 percent
The Petsmart in the 4700 block of New Centre Drive in Wilmington paid $600 in penalties after an inspection in May found an error rate of 6 percent based on three overcharges in a 50-item lot. Another inspection in July found an error rate of 2.33 percent based on seven overcharges in a 300-item lot.
The store passed inspection in September with an error rate of 1.33 percent.
"The price on the shelf and the price at the register should match," NC Agriculture Commissioner Steve Troxler said in the release. "Stores have a responsibility to make sure their pricing is accurate, and most stores pass inspection. Ones that don't are fined until they come into compliance."
If a store has more than a 2 percent error rate on overcharges, inspectors discuss the findings with the store manager and then conduct a more intensive follow-up inspection. Penalties are assessed if a store fails a follow-up inspection.
Troxler said to call 919-707-3225 to file a complaint about price-scanning errors.